Unfortunately as all items are made to order, we do not offer refunds. We do however exchange items for sizing. Please add a note inside the package with your original order number, stating what size you wish to exchange for. We do not offer free returns so customers will be responsible for sending items back to us - We suggest a service that is tracked and signed for. Any items sent back for an exchange should be in a saleable condition with the original tags attached. If we feel this isn't the case, the item(s) will be sent back to you. If you need any further help regarding this topic please email us at firstname.lastname@example.org and someone will be more than happy to assist.