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As each item is custom made, we do not offer refunds. We accept exchanges for size on the same item only, if returned back to us within 5 working days. The return address will be on the original packaging sent to you. Please note, we do not offer free returns, so customers will be responsible for sending items back to us. We suggest a service that is tracked and signed for. Any items sent back should be in a saleable condition. If we feel this isn't the case, we will send the item back to you. Please add a note inside the package with your original order number, along with the size you wish to exchange for.